• Home
• Press Releases
• Blog
• Photo Gallery
• Video Gallery
• Events
  • All Events
  • Consumer Events
  • Business Events
• RSS

Welcome the Samsung Jack™ to Samsung’s Smartphone Portfolio
May 14, 2009

 

The Samsung Jack™, the successor the award-winning BlackJack™ and BlackJack II™, will hit AT&T shelves on May 19th.

The BlackJack series has been the number one selling franchise in Windows Mobile history and the Jack is the next generation Windows Mobile 6.1 smartphone. Available exclusively to AT&T customers in the U.S and powered by the nation’s fastest 3G network, this sleek and compact handset features an optimized keyboard for easy and accurate messaging, including SMS, instant messaging and access to multiple e-mail accounts.

Microsoft Office Outlook Mobile on the Jack keeps enterprise and small business customers connected with synchronization of schedules and contacts, Internet Explorer Mobile provides improved quick and easy Web browsing and Office Mobile enhances productivity with the ability to manage Word, Excel and PowerPoint documents. The Jack will also be upgradable to Windows Mobile 6.5.

Additional key features of the Jack include 256 MB RAM, a 3.2 megapixel camera with video-capture capabilities, Wi-Fi (802.11 b/g) to connect with home or office networks, and built-in aGPS for use with AT&T Navigator, AT&T Navigator Global Edition and other GPS-based applications for personal and business use.

Tags: i637, Samsung, AT&T, Jack, STA, Samsung Jack, Windows Mobile,
Posted in Wireless Products | 95 Comments »

• 
• 
• 
• 
• 
• 
• 
• 
• 

We read every comment and will make every effort to approve each new comment within 24 hours. To ensure speedy posting, please keep your comments relevant to the topic of discussion, free of inappropriate language and in-line with the editorial integrity of this newsroom. If not, your comments may not be published.

Thanks for commenting!

95 Responses to “Welcome the Samsung Jack™ to Samsung’s Smartphone Portfolio”

1. admin says:

   2009-09-23 11:39:02.0

   Thanks for your question. Since this differs by phone, we recommend you contact the Windows Mobile team for assistance: http://support.microsoft.com/contactus/?ws=mscom.

   Reply
2. admin says:

   2009-09-23 11:37:54.0

   The Samsung Jack is exclusive to the U.S. market with AT&T.

   Reply
3. admin says:

   2009-09-23 11:37:22.0

   The Jack is currently only available in the U.S. market with AT&T.

   Reply
4. admin says:

   2009-09-23 11:36:41.0

   Thanks for your comment. For general troubleshooting, please contact Samsung Customer Care at 1-888-987-HELP(4357).

   Reply
5. admin says:

   2009-09-23 11:36:06.0

   Thanks for your question. We recommend you contact AT&T Customer Service at 1-800-331-0500 for information and service questions.

   Reply
6. admin says:

   2009-09-23 11:34:36.0

   Thanks for your question. We recommend you contact AT&T Customer Service for information, 1-800-331-0500 with service questions.

   Reply
7. kyle says:

   2009-08-31 09:24:19.0

   I want to set my blackjack to save all pics to the sd card i fitted - too stupid to figure out how to do it - It would be awesome to send all the stuff in the "my stuff" folder to the sd card and keep as much memory free as I can\r\nCan you help me?\r\nps I LOVE this phone :)

   Reply
8. Rajesh says:

   2009-08-31 02:41:39.0

   is Samsung Jack in US is same as Samsung Omnia Pro 7320 in India...or next version Omnia Pro 7330

   Reply
9. Rajesh says:

   2009-08-29 08:14:11.0

   I am interested to buy Jack for use in India, Airtel is service provider. What is the process?

   Reply
10. admin says:

    2009-08-28 10:49:32.0

    You can try sending yourself a blank Excel and Word document and save them to your phone. This way, you always have a document to work from

    Reply
11. admin says:

    2009-08-28 10:49:08.0

    The Jack is currently only available with AT&T in the U.S.

    Reply
12. admin says:

    2009-08-28 10:48:43.0

    To personalize a ringtone, go to Contacts – Select a Contact – Click Edit – Scroll down to Custom Ringtone. Thanks!

    Reply
13. admin says:

    2009-08-28 10:48:25.0

    We recommend you contact Samsung Customer Care at 1-888-987-HELP(4357) or AT&T Customer Service at 1-800-331-0500 for troubleshooting.

    Reply
14. admin says:

    2009-08-28 10:47:54.0

    The Jack is currently available with AT&T. For pricing visit www.att.com/wireless.

    Reply
15. admin says:

    2009-08-28 10:47:31.0

    Here is a direct link to the PDF version of the user manual. Just copy and paste into your browser: http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=us&CttFileID=2283034&CDCttType=UM&ModelType=C&ModelName=SGH-I637&VPath=UM/200904/20090429015010062/att_i637_jack_ug_eng.pdf

    Reply
16. admin says:

    2009-08-28 10:47:07.0

    To lock the device and avoid unintentional key presses, press and hold the End key. To unlock the device, short press the Power button, then press the Left Soft key to Unlock, followed by the * key. Also, we recommend you send yourself a blank Excel and Word document and save them to your phone. This way, you always have a document to work from.

    Reply
17. Nigel says:

    2009-08-27 23:09:28.0

    i have a samsung jack but it's unlocked for t-mobile but i cant receive picture messages it just says unable to connect please help email nigelthefirst@hotmail.com

    Reply
18. Simone S. says:

    2009-08-26 22:03:16.0

    Hi, I am interested in purchasing the Jack, but the thing that puts me on the fence about it is that you can't create Word documents. A patch or something would be great. I read the earlier post about e-mailing a blank document and working from there, but that sounds kinds of troublesome to me...

    Reply
19. Senad says:

    2009-08-22 00:35:50.0

    I have Samsung Black Jack II and Samsung Jack. I am thinking canceling my data plane but keeping my unlimited text, pic. on one of my phone. Now with no data plan can I still send pictures with no extra cost...\r\n\r\nThank You

    Reply
20. Stacie says:

    2009-08-21 14:45:53.0

    Can you send instant messages from the Samsung Jack to a Nextel Blackberry using their BB pin? If so, how do you do this?

    Reply
21. Ashlee2 says:

    2009-08-19 02:30:07.0

    fhgSo I switched from a blackberry! this is really new to me, i cant for the life of me figure out how to unlock the phone once i lock it, can you help? also how do you use the word mobile and excel mobile? thats one of the reasons I choose this phone was for them apps. and i cant figure them out. creating a document? other then these few questions i love the phone

    Reply
22. erin says:

    2009-08-15 23:49:48.0

    I just got the Jack, and I love it! However, I have tried to download the user manual, but it just comes up as "The page you requested is not available". Please help! \r\n\r\nI tried it both ways...the CD and going straight to the web address.

    Reply
23. admin says:

    2009-08-12 18:09:26.0

    Thanks for being a fan of the Jack! There is a way to turn off just the data connection by going to Home screen ->Settings Panel->Wireless Manager. After opening Wireless manager select Menu->Disconnect Cellular Data.

    Reply
24. admin says:

    2009-08-12 18:09:07.0

    At this time, the Jack is only available on AT&T, but we will keep you posted if a similar product launches on U.S. Cellular.

    Reply
25. admin says:

    2009-08-12 18:08:52.0

    You can view and edit the Outdoor profile (or any profile) by going to Start->Settings->Profiles. In general the Outdoor profile does increase the call volume.

    Reply
26. Dean says:

    2009-08-10 18:16:05.0

    Any ideas when this will be available? Is it indeed free?

    Reply
27. Scott says:

    2009-08-05 14:14:18.0

    I am able to send texts with my Samsung Jack but am not receiving texts that are sent to me. I have looked through the menus and settings and am not able to resolve the issue.\r\n\r\nAny fixes/ideas?

    Reply
28. wes says:

    2009-08-03 15:58:09.0

    i used to have the original blackjack and switched to an iphone. i recently switched back to the new jack and i am a little confused. how do you create a personalized ringtone for different contacts? i used to be able to do this with the blackjack and i was told when i purchased this that i still could. whats the trick?

    Reply
29. V says:

    2009-08-02 10:08:40.0

    Hi! i love samsung jack too but will it come to singapore? Or has it already came?

    Reply
30. ddmc says:

    2009-07-28 21:15:12.0

    hi, I recently bought the jack, and I'm in love with it, but not being able to create a new document may be a dealbreaker for me. I heard that att is coming out with a patch..I was wondering when the patch was coming out or if there is any truth to that. thank you.

    Reply
31. admin says:

    2009-07-28 15:32:46.0

    The Samsung Jack is a U.S. product that is currently only available on the AT&T network. Please visit http://www.samsung.com./us/function/ipredirection/ipredirectionLocalList.do for information on contacts in Pakistan. Thanks!

    Reply
32. Jenn says:

    2009-07-26 11:05:32.0

    Love the phone! However, there have been a few times where I've accidently hit the "media net" button. When this happens, how can I turn off the data connection, other than just turning the phone off and then on again? Is there a "stop connection" option?

    Reply
33. Lyon says:

    2009-07-24 16:13:13.0

    Will this phone be available on U.S. Cellular?

    Reply
34. Buzzman says:

    2009-07-19 20:35:53.0

    Does turning on the outdoor profile amplify the call volume?

    Reply
35. ASIF RANA says:

    2009-07-17 10:08:53.0

    HOW CAN I BUY THIS ,JACK I637 IN PAKISTAN\r\nWAITING VERY EAGERLY PLEASE REPLY ME AT THIS E MAIL I.D.\r\nASIFRANA76@YAHOO.COM. I SHALL BE VERY THANK FULL TO YOU

    Reply
36. admin says:

    2009-07-09 11:55:08.0

    Unfortunately, we aren’t aware of alternate ways to turn on the Jack. If the phone was purchased recently, you may still be under warranty and can have the phone repaired. For general troubleshooting, please call Samsung Customer Care at 1-888-987-HELP(4357) or visit your local AT&T store.

    Reply
37. admin says:

    2009-07-09 11:54:41.0

    Thanks for your question. For service related questions, we recommend contact AT&T customer service at 1-800-331-0500. Thanks!

    Reply
38. admin says:

    2009-07-09 11:54:27.0

    Thanks for your question. We will look into the issue, but in the meantime, for general troubleshooting, please call Samsung Customer Care at 1-888-987-HELP(4357).

    Reply
39. admin says:

    2009-07-09 11:54:07.0

    The Windows Mobile 6.5 upgrade for the Samsung Jack will be free for users.

    Reply
40. Jae says:

    2009-07-05 00:08:37.0

    Is it free to upgrade to Windows Mobile 6.5?

    Reply
41. jon says:

    2009-07-04 17:53:22.0

    every time i access a video through the one of the applications on the phone, i get a "run time error" on the windows media player. the video starts and plays but that error message pops up. i've never been able to watch a video all the way through. is there an update i need to download or is this a bug?

    Reply
42. Stella says:

    2009-07-04 13:33:42.0

    Would someone PLEASE answer this question of whether you get charged for internet if you are connecting through WiFi?!?! I'm going with an iPhone if not, because there isn't an advantage to the Jack.\r\n\r\nIt seems that you get charged for using the internet even if you connect through your home router unless you shut off your phone, and then you can't make/receive calls. Is this true?

    Reply
43. chantel says:

    2009-07-03 18:59:31.0

    i have recently bought a Samsung JACK but it got very beat up with my life style and such (also very derable phone loving it) but my kid got ahold of it and the power button on the top has fallen out and wires might have been disconted im wondering if there are any other ways to turn the phone on with out the power button

    Reply
44. admin says:

    2009-07-02 16:32:20.0

    Thanks for being a fan of the Samsung Jack! You can download the user manual for the Jack at http://www.samsung.com/us/consumer/detail/support.do?group=mobilephones&type=mobilephones&subtype=att&model_cd=SGH-I637MAAATT&mode=C. As for applications, feel free to visit Microsoft’s Windows Mobile site for more information - http://www.microsoft.com/windowsmobile/en-us/default.mspx.

    Reply
45. admin says:

    2009-07-02 16:30:52.0

    The Jack is currently a U.S. product; however there may be similar models launching in Indonesia. Please visit www.press.samsungmobile.com for info.

    Reply
46. admin says:

    2009-07-02 16:04:00.0

    1. Click on the icon to open the picture\r\n2. Menu then Attached files\r\n3. Highlight the picture you want to save\r\n4. Menu then Save\r\n5. You will get a ‘Save As:’ prompt\r\n6. Hit Save then saves it to My Pictures folder\r\n7. Hit OK then Done

    Reply
47. Nirwan says:

    2009-06-29 20:52:24.0

    I have had Samsung SGH-i600. My question: Is the Meet Jack will come to Indonesian too? Thanks.

    Reply
48. Caitlin says:

    2009-06-29 18:39:28.0

    I was wondering how to save pictures that people text to you. I tried saving it as a template, but it wasn't under that folder, so i'm not sure how to do this.

    Reply
49. jack s here says:

    2009-06-28 17:53:23.0

    i bought(buy) the jack i637 yesterday and I use it for one day I realize have fun is to have a windows mobile phone 6.1, even if I dont understand what Im doing, my past nokia n95 played youtube videos better but i Think IM GONNA LEARN how to use it later. tha jack samsung didnt came with a manual, just a start guide, where can I find it? can some body give me some advise ? or recomend me some places to download apps im first timer and I confused even with the icons cause I dont have the manual, thanks email... jakhov88@hotmail.com pd. battery is good, and the phone is fast too..

    Reply
50. admin says:

    2009-06-25 18:34:01.0

    To shut off the phone, click on the power button (side left) and scroll down to Wireless Manager. Then scroll down to Phone and click the button in the middle of the directional pad. This will turn off the phone and allow you to only use Wi-Fi. Please note that you won’t be able to receive calls or send text messages when the phone it off. Thanks!

    Reply
51. admin says:

    2009-06-25 18:33:40.0

    Thanks for your feedback on the Samsung Jack battery life. We'll be sure to take your comments back to Samsung. You can try turning down the Backlight, Display Time Out time and Display Brightness to help save battery life.

    Reply
52. joe says:

    2009-06-24 20:26:53.0

    does anyone no if the battery in the jack is the same as the blackjack II

    Reply
53. Richard says:

    2009-06-23 14:18:02.0

    I also am experiencing very short battery life (only lasting 5-6 hours). My experience is that it may be related to the SD Card -- if I remove the SD card, the battery seems to last signigifcantly longer (two days). I may have to return the phone also if I cannot find a good solution for the short battery life.

    Reply
54. Miranda says:

    2009-06-21 21:25:09.0

    i have the 3g network on my phone because i have txting and for me to send pictures i needed the 3g network. but i only want to go on the internet with the wifi and not cingular because i dont want to be charged. how can i shut off the 3g network so i will only be going on the internet with the wifi?

    Reply
55. Jeremy says:

    2009-06-19 23:14:53.0

    I've had the Samsung Jack for a few days now and I've found that the Battery Life is really bad. I can't even get one full day of use. With the same amount of use on my Blackjack 2 I would only go down 1 power bar (with the Jack it's running out of power by the end of the day). I also get a lot of dropped calls and 1-2 bars in the same locations I'd get 4 bars with my Blackjack 2. I like this phone--but the power and reception issues may cause me to return it.\r\n\r\nOn other threads I've seen a lot of other people experience similar issues with battery life. It seems that either there's a bad design or a defective batch of phone?

    Reply
56. admin says:

    2009-06-19 11:46:54.0

    The Jack does feature tethering. Thanks!

    Reply
57. admin says:

    2009-06-19 11:46:31.0

    Thanks for your suggestions!

    Reply
58. MUTTHU says:

    2009-06-19 09:45:04.0

    hey may i know wer can i get this Samsung jack in INDIA\r\nie... in Bangalore

    Reply
59. admin says:

    2009-06-16 18:47:29.0

    Thanks for your interest in the Jack. Unfortunately, we can't comment on phones that haven't been announced. Check back for updates on new Verizon phones!

    Reply
60. admin says:

    2009-06-16 18:46:21.0

    Thanks for your feedback on the Jack battery life. We'll be sure to take your comments back to Samsung. You can try turning down the Backlight, Display Time Out time and Display Brightness to help save battery life.

    Reply
61. Allen S says:

    2009-06-16 03:29:23.0

    Hey Sally,\r\n\r\n As an owner (and lover) of a Blackjack II and Jack I have found your battery life will be highly increased by holding the home button until the task manager appears and ending all running tasks that you do not need. Also, putting the phone on standby deffinately helps!

    Reply
62. KennyH says:

    2009-06-15 22:20:11.0

    I would like to know if the Jack supports shared Internet Connections called, "Teathering"?

    Reply
63. admin says:

    2009-06-15 17:07:41.0

    Thanks for your comment. The Jack is an available through AT&T and we recommend you use with the AT&T network only.

    Reply
64. admin says:

    2009-06-15 17:06:07.0

    Thanks for your comment. The Jack is an available through AT&T and we recommend you only use with the AT&T network.

    Reply
65. admin says:

    2009-06-15 17:03:14.0

    Thanks for your comment and for being a Samsung fan. The Jack is an available through AT&T and we recommend you only use with the AT&T network.

    Reply
66. Dre says:

    2009-06-15 00:34:58.0

    the WiFi feature means that I can get the internet for free on my phone where wireless networks are available correct?

    Reply
67. SarryL says:

    2009-06-14 17:08:07.0

    Got one from AT&T Wireless last week. Used it mostly for phone calls and e-mails. Very nice phone, good features. \r\n\r\nDownside: Battery issue? \r\nMine never lasted more than 24 hours each charge, seriously. If I don't charge the phone before I go to bed I will find the phone's dead when I wake up in the morning. This happened couple times in a week. Any tips?

    Reply
68. becca says:

    2009-06-14 14:29:35.0

    will verizon also have the samsung jack? They also carry samsung and havent heard anything about it so i was curious.

    Reply
69. nuddin says:

    2009-06-11 11:09:20.0

    Thanks for your interest in the Samsung Jack. Unfortunately, we can't comment on devices that haven't been officially announced, but feel free to visit Samsung's global press site for more info on global devices -

    Reply
70. nuddin says:

    2009-06-11 11:00:30.0

    Samsung Mobile doesn't set pricing for phones, but feel free to check out www.att.com/wireless for the current price for the Samsung Jack.

    Reply
71. Stephanie says:

    2009-06-11 02:48:42.0

    i love samsung! my last 2 phones have been samsung and though i've been considering a blackberry i rather love the samsung jack.\r\n\r\nhowever, can the jack be unlocked for use in jamaica? i think we use GSM 900/1800/1900 frequencies. and also, will the wi-fi be of use down here?\r\n\r\nthanks in advance :)

    Reply
72. Jamie says:

    2009-06-09 10:51:41.0

    would this phone working in T-mobile if the phone is an unlock gsm?

    Reply
73. Jamie Yeon says:

    2009-06-08 23:22:36.0

    I just waited for a long time for this phone and i got this phone today. But before i actually purchase this phone, I asked to seller that my T-mobile simcard would work in this phone and he said it would. But now the wi-fi is working but it keep saying i have to insert vaild network simcard or type in the unlock code. I really want to use this phone. \r\nIs there any way i can use this phone in T-mobile? or does this phone only can work in at&t?

    Reply
74. deddy says:

    2009-06-04 23:48:16.0

    price is ????

    Reply
75. Jason says:

    2009-06-04 00:07:41.0

    Will Samsung Jack i637 be lauched in Singapore?? When??

    Reply
76. admin says:

    2009-06-03 10:18:54.0

    With Windows Mobile on the Samsung Jack, you can’t create new Word documents; however, you can e-mail yourself a blank document, save it to your phone and open it from there, then start typing on the phone. Also, you can modify/edit existing documents and save them to the phone.

    Reply
77. mj says:

    2009-06-02 23:42:29.0

    When will it be out in Canada!??

    Reply
78. Jeanice says:

    2009-06-02 13:40:10.0

    Is there any type of content advisor tool in the Jack that can be used to give access only to approved websites and email accounts?

    Reply
79. admin says:

    2009-05-29 10:57:15.0

    You can purchase a battery for the Samsung Jack on samsung.com. Go to the mobile phones section and find the Samsung Jack. There is a tab for accessories on the product page. Thanks!

    Reply
80. Linda says:

    2009-05-28 12:31:38.0

    I have another question about features. With Mobile 6.1, will you be able to create new Word documents? How about modify and save Word documents?

    Reply
81. admin says:

    2009-05-28 10:32:26.0

    The Samsung Jack is not a touch screen device. Thanks!

    Reply
82. admin says:

    2009-05-27 15:04:34.0

    Thanks for being a fan of the Samsung BlackJack series! We hope you enjoy the new Samsung Jack if you choose to purchase it.

    Reply
83. admin says:

    2009-05-27 15:03:06.0

    The screen size of the Jack is 2.4� and the screen size of the Propel Pro is 2.55�.

    Reply
84. admin says:

    2009-05-27 15:02:25.0

    If you save your contacts and content to your SIM card, you will be able to view them on the Samsung Jack. For more details on saving information to your SIM card, please contact AT&T customer service at 1-800-331-0500.

    Reply
85. George says:

    2009-05-26 21:25:27.0

    When do you anticipate selling the battery for the i637. I got one the first day, love the phone but the battery is defective and holds a charge only 5-6 hours. I have to return the whole phone since you do not sell the battery nor does att sell any replacements. Love the phone, cant wait to get my new battery. \r\nTHanks,\r\nGeorge

    Reply
86. John says:

    2009-05-21 08:42:34.0

    Does the Jack have a touch screen?

    Reply
87. admin says:

    2009-05-20 14:47:46.0

    Gabe – Thanks for your interest in the Samsung Jack. We can’t comment on products that aren’t available, but please check back for updates. The processor speed on the Jack is 528MHz.

    Reply
88. admin says:

    2009-05-20 14:38:28.0

    Thanks for being of fan of the Samsung BlackJack series!

    Reply
89. admin says:

    2009-05-20 14:36:58.0

    Thanks for your comment. We can’t comment on products before they launch, but please check back for product updates for all carriers.

    Reply
90. Elsie Coffey says:

    2009-05-18 19:49:23.0

    I have an HTC Fuze currently and hoping to upgrade to a different smart phone. Will I be able to use the information on the SIM card with the new BlackJack II, if I choose to purchase?

    Reply
91. the undude says:

    2009-05-18 18:30:58.0

    I have a 2 questions: \r\n\r\n1) Does this phone use glossy and reflective plastic that becomes a finger-print magnate? \r\n\r\nI hope not!! :-)\r\n\r\n2) Which has the larger screen - the Jack or Propel Pro?\r\n\r\nThank you!

    Reply
92. Angela Hernandez says:

    2009-05-15 10:19:44.0

    I have had my BlackJac 2 for awhile now and have been completely and utterly happy with this phone. My family has been trying to get me to upgrade to the Apple Iphone, I have refused to do the upgrade because of how happy I have been with my BlackJack 2. I am looking forward to the release date of the Samsung Jack. I've been ready to upgrade my phone for sometime but have been reluctant to give up my BlackJack 2. Every phone I have looked at (in my eyes) doesn't meet the requirements as my BlackJack2 does. \r\nThis new look of the Samsung Jack is very sleek, I (once again) am looking forward to the release date. The only thing that I am upset about is that it only at this time comes in one color.

    Reply
93. Ken Brager says:

    2009-05-14 18:37:56.0

    Will Verizon be offering a comparable Samsung phone? Also, any news regarding Verizon offering a Blackberry Bold type phone? \r\nThanks.

    Reply
94. Gabriel Seamen says:

    2009-05-14 16:08:54.0

    How similar are the specs of the ATT jack compared to the AWS version you're offering for testing at MetroPCS and Cricket at the momeny? Specifically the amount of RAM, camera megapixels, and wifi?\r\n\r\nAlso how fast is the processor compared to, say, the Epix 907?\r\n\r\nThanks,\r\nGabe

    Reply
95. Ryan W says:

    2009-05-14 11:23:01.0

    I've been waiting for this day for a long time. . .I am a big fan of the blackjack series. The blackjack has a lot of features that aren't availible on the iphone and it can take full advantage of all AT&T's services like video share and att navigator. . .I would like to see mobile tv on this phone. I am very curious to see how this new phone specs will stack up to the Iphone and higher end WinMo phones like HTC Fuze.

    Reply

Leave a Reply

Click here to cancel reply.

Name (required)

Mail (will not be published) (required)

Website

Comment:

Type captcha text (required)