Samsung tops Brand Keys Customer Loyalty Study for eighth straight year
March 3, 2009

Samsung Mobile has been recognized by the Brand Keys Customer Loyalty Engagement Index as No. 1 in customer loyalty in the cell phone category for the eighth straight year. This makes Samsung the only wireless handset provider to be awarded the honor since 2001.

The 12th annual national survey identifies brands that are best able to engage consumers by meeting or exceeding their expectations, which creates loyal customers. The report accurately predicts which products consumers are most likely to purchase over the next 12 to 18 months. In the cell phone category, consumer preferences were based on wireless phone design and performance.

Samsung also took top honors in three other Brand Keys product categories, including DVD players, LCD HDTVs and Plasma HDTVs.

Please visit the 2009 Brand Keys Customer Loyalty Awards for more information.

Tags: Samsung, Brand Keys, STA, Awards, customer loyalty,
Posted in Wireless Products | 9 Comments »

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9 Responses to “Samsung tops Brand Keys Customer Loyalty Study for eighth straight year”

Don says:

2009-03-23 12:50:22.0

It already is here. Samsung Epix and Samsung Eternity. Both AT&T phones.

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Jose says:

2009-03-23 12:09:51.0

Yep, I am waiting for an update too, thanks for the forward from Samsung-Eternity.com

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admin says:

2009-03-15 17:01:40.0

Samsung has many touch screen devices that feature haptic feedback, such as the Memoir, Impression and Instinct s30.

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Tiffanny says:

2009-03-13 02:38:12.0

Is the Haptic phone going to be sold in the US?

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admin says:

2009-03-10 10:47:29.0

Thanks for your response. The BrandKeys Customer Loyalty Index is an annual national survey that identifies brands that are best able to engage consumers by meeting or exceeding their expectations, which creates loyal customers. Findings from the index rank brands based on those that consumers felt best met or exceeded their expectations and were most likely to demonstrate the highest levels of consumer loyalty and profitability over the coming two years. \r\n\r\nSamsung Mobile works closely with our carrier partners, however we do not set prices or manage contracts. For additional information, please feel free to contact 1-888-987-HELP.

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Patrick Franey says:

2009-03-07 21:32:29.0

Dear Sirs:\r\nI am looking for a battery for my Samsung cell phone. \r\nModel Number AB503442BA.\r\nI am having to re-charge every two or three days.\r\nMy provider T-Mobile does not carry the battery. \r\nMy contract runs until October, at which time I will receive a new phone. \r\nHowever, I need something to replace my battery as soon as possible. \r\nI will appreciate any information you give me. \r\nThank you for your assistance. \r\nP. Franey

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Troy Estes says:

2009-03-06 17:27:17.0

We have many Samsung products and are pleased with all but one which is the Samsung phone model SGH-A707 of which we have two. This phone is probably the worst phone we have ever had. It consistantly drops calls, and it isn't the server, as we have proven that over and over. Our contract with Singular prevents any replacement at reasonable charges. We would welcome any assistance Samsung would like to offer. Since we have no problems with the other products, we feel we are loyal Samsung consumers but are left feeling short in dependability with thiese phones. Thank you for your time.

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Albert says:

2009-03-06 13:34:47.0

How are you #1 in customer loyalty. "We" many Eternity users are displeased with the phone and the fact that you are doing nothing for updates/firmware/new touchwiz. Where does the loyalty come from. The phone is literately not even 5-6 month old and nothing for the users. Do i see a cold shoulder and not loyalty. You create new phones that "New" users will have. CCustomer loyalty is taking care of the community that prchases your phones and makes your numbers look good...Eternity users!!!! Hello! We bought into customer satisfaction be dissapointed. All the forums are saying "we should of gone Iphone" maybe we should have and will as soon as i can. I make take the loss and go to another brand and at least be happy with the all the widgets and/or apps... Customer loyalty...i don't see it. I will be fowarding this to all the Samsung forums to see what they think of your loyalty...

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james Augustin says:

2009-03-05 21:44:04.0

I am looking for this Model Cell TV And I dont seem to find on Ebay. Its A Samsung Model SGH-P960 3G- DVBTV. Please let me know if You have it and how much is it?

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Samsung tops Brand Keys Customer Loyalty Study for eighth straight year March 3, 2009

9 Responses to “Samsung tops Brand Keys Customer Loyalty Study for eighth straight year”